Returns

Making Returns Hassle-Free: SHOE DEPT’s Customer-Friendly Policy

At SHOE DEPT, we understand that sometimes a purchase doesn’t quite work out as planned. That’s why we strive to make the return process as simple and hassle-free as possible for our valued customers.

Our standard return policy allows you to return unworn merchandise in its original packaging within 30 days of receipt for a full refund. If the return is due to an error on our part or a manufacturer’s defect, we’ll even refund the original shipping cost. However, if you simply changed your mind about the size, color, style, or fit, we cannot reimburse the shipping charges. Rest assured, refunds are typically processed within 3-5 business days.

For those who shop during the busy holiday season, we extend our return window. Any purchases made between November 1 and December 31 can be returned until February 1, giving you ample time to make exchanges or returns after the festivities.

If you used rewards points for your purchase, you have two options for returns. You can either return the item(s) to one of our retail stores and receive a full refund of the pre-reward points price, or mail the return to our distribution center, where we’ll credit your reward points back to your account and refund the difference.

Speaking of returns, we offer two convenient options to make the process even easier. First, you can simply bring your unworn merchandise, along with your packing slip or order number, to your nearest SHOE DEPT retail location. Our friendly staff will handle the return as if you had made the purchase in-store.

Alternatively, you can mail your return to our distribution center. Simply package the unworn merchandise securely, include your packing slip or order number, and apply the appropriate return label and postage. If you don’t have a return label, you can send your package to our internet administrator at the address provided.

At SHOE DEPT, we value our customers and strive to ensure a seamless shopping experience from start to finish. Our flexible return policy and convenient return options are just one way we aim to provide the exceptional service you deserve.

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